kollektivist

Brand. New.

ABOUT US
What is Kollektivist? 

Kollektivist is an online shopping store where designers/brands are selectively chosen. Kollektivist aims to curate and offer the unique visions of young designers. Kollektivist wants to create a bridge between people who are seeking for good designs and designers who has the talent to create good designs with the highest quality. Kollektivist is continuously seeking for new projects to create a good foundation of high-quality and affordable brands.

How can I sell my designs/products in Kollektivist?

If you want to be one of our designers, please contact to us via we@kollektivist.com

How can I contact Kollektivist?

You can always email us on we@kollektivist.com. We will respond to your mail within 24 hours.

What is Kollektivist's role? 

Besides being an alternative sales channel, Kollektivist aims to introduce talented designers to different worlds, where we believe that they will also be appreciated. The selection process is heavily based on creativity and the quality of the brand. 

MY ACCOUNT

I forgot my password, how can I change it?

Click on “Forgot?” link and you will be asked to enter your email address.  We’ll email you a link that will allow you to change your password. 

How can I use my gift checks?

You can browse your available gift checks on the ‘payment’ page. Alternatively, you can enter the number of your gift check.

ORDERS

How can I check the status of my order? 

You can check your order status by looking at your order history page (make sure that you are logged in). If you have any questions regarding your order status please do not hesitate to contact us.

What payment methods can I use?

We accept American Express, Visa, MasterCard, Discover and Paypal.

Can I change my order once it has been placed?

If your order has not been shipped yet, you can change your order. An item that has been already delivered cannot be replaced, you can only return the product, and place a new order if you wish. 

Is it safe to use my credit card online at kollektivist.com?

Absolutely! Kollektivist processes its online payments through secure servers.  SSL technology encodes your personal information during your online shopping and secures it. Your credit card details are directly transmitted to your bank and are not stored in our system. Kollektivist does not share your information with the third parties and organizations. Under no circumstances, your required credit card details on the payment page are stored in the servers of kollektivist.com or subsidiary companies to provide utmost security for our customers.

Do you offer gift packaging?

Yes, all our products are wrapped in customised packages. If you wish to add a gift card/message, please let us know via we@kollektivist.com

What is the currency of your withdrawal?

Currently we can offer prices only in Swiss Franks (CHF). We are working on giving the options of purchasing in Dollar ($) and in Euro (€). 

SHIPPING

Where do you ship? 

Kollektivist.com offers worldwide shipping. 

How much does shipping cost? 

Shipping cost varies depending on the item and the location of delivery. The total shipping cost for your order will be calculated once you proceed to checkout, after you have specified your shipping destination. For a limited period, kollektivist.com offers free shipping within Switzerland and Turkey. 

How do I know if my order is shipped?

Once your order has been shipped, an email containing information about the shipment of your order will be sent to your email address. You will be able to easily track your order. 

I received an email, but my item did not arrive, what should I do?

You can check where your package is with the tracking code. If you have any further questions, please contact our Customer Service Team at we@kollektivist.com

How long will it take to receive my order? 

Shipping times will vary depending on the item. Each item's expected time to ship is listed on the product page, purchase page, and in your order email confirmation. If you have different products on your shopping bag with different delivery times, your total order delivery time will be the latest product's delivery time.

Does Kollektivist handle international duties and taxes?

Kollektivist.com works as ''Delivery Duty Unpaid'' , displayed product prices will not include taxes and duties. As the recipient outside Switzerland or Turkey, you will be held liable for all import duties, customs and local sales taxes levied by the country into which you want your order to be delivered. It will be necessary for you to pay all fees to release your order from customs upon arrival.

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